Shipping policy
Shipping Policy
Last updated: August 20, 2026
Thank you for shopping at Bao Glow Skin. This Shipping Policy provides information about our service area, processing schedule, delivery choices, shipping charges, tracking, and the handling of shipment-related concerns.
1. Shipping Area
Bao Glow Skin currently ships to eligible addresses within the United States. International shipping is not offered at this time.
Shipping availability depends on the delivery address entered at checkout. If no shipping method is displayed, we are currently unable to deliver to that location.
2. Order Processing
Orders are normally processed within 1–2 business days after payment is approved and all required order information has been received.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Additional processing time may be needed during holiday periods, sales events, high order volumes, or when further order verification is required.
3. Shipping Services and Fees
Bao Glow Skin offers the following delivery options:
Standard Delivery: 3–5 business days — $8.00 USD
Expedited Shipping: 2–3 business days — $15.00 USD
Carrier transit time begins after order processing has been completed and the package has been accepted by the shipping provider.
Including processing time, the approximate total timeframe is:
Standard Delivery: 4–7 business days
Expedited Shipping: 3–5 business days
Available delivery methods and applicable shipping charges will be displayed during checkout before payment.
4. Delivery Estimates
All delivery timeframes are estimates and cannot be guaranteed. Delays may result from severe weather, U.S. federal holidays, carrier interruptions, transportation problems, or other circumstances beyond our reasonable control.
Expedited Shipping provides a shorter estimated carrier transit period but does not reduce our stated processing time.
5. Address Accuracy and Order Updates
Customers are responsible for entering a complete and accurate shipping address.
Please contact us immediately if an address correction, order change, or cancellation is needed. We will make reasonable efforts to assist, but requests cannot be guaranteed after processing has started.
Once a package has shipped, Bao Glow Skin generally cannot change or redirect its delivery address.
6. Shipping Confirmation and Tracking
A confirmation email containing available tracking information will be sent after the package has been accepted by the carrier. Tracking activity may take up to 48 hours to become visible.
Products from the same order may occasionally be delivered in separate packages. Additional tracking numbers will be provided when available.
7. Delays Before Shipment
If we determine that an order cannot be shipped within the stated processing period, we will notify the customer and provide a revised expected shipment date.
The customer may accept the revised date or cancel the unshipped order for a full refund. If consent to the delay is required but cannot be obtained, the affected order will be canceled and promptly refunded.
8. Delayed or Lost Shipments
If tracking has not updated for an extended period or the package appears lost, please contact us with the relevant order number.
We will review the shipping records and assist with any available carrier investigation or claim. Resolution times may vary according to the carrier’s procedures and findings.
9. Packages Marked as Delivered
If tracking indicates delivery but the package cannot be found, please:
Confirm the shipping address listed on the order.
Check the mailbox, porch, entrances, and surrounding areas.
Ask household members, neighbors, or building management.
Contact the carrier for additional delivery details.
Contact Bao Glow Skin if the package remains missing.
We will make reasonable efforts to assist with any available carrier investigation.
10. Damaged Packages
If an order arrives damaged, contact us promptly and provide:
The order number
A description of the damage
Clear photographs of the affected product
Photographs of the packaging and shipping label
Please keep the product and all original packaging until the matter has been reviewed.
11. Returned or Undeliverable Orders
A package may be returned because of an incorrect or incomplete address, refusal of delivery, or repeated unsuccessful delivery attempts.
After receiving the returned package, we will contact the customer regarding available reshipment or refund options. Additional shipping charges may apply when the return resulted from incorrect customer-provided information.
If the return was caused by an error made by Bao Glow Skin, no additional reshipping charge will apply.
12. Returns and Refunds
Product returns, exchanges, and refunds are governed by our separate Return and Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund procedures.
13. Contact Information
For questions concerning an order, shipment, or delivery issue, please contact:
Trade name: Bao Glow Skin
Email: support@baoskin.store
Address: 5524 3rd St S, Arlington, VA 22204, United States
Phone: +1 (805) 680-7659